Return Policy
Return policy
Returns must be sent back to us within 14 days of the purchase date. Products must be unused, in their original packaging.
How to generate a return
To return an item, send us an email at aurapalonline@gmail.com. We will send you your shipping waybill via email. Print it off and stick it to the front of the package. The courier company will come to collect the package and retain a proof of purchase receipt for your records. R100 will be taken off your refund to pay for the shipping.
Refunds
Once we have received your item, we will initiate a return. Please allow at least 7 days from our receipt of the return for the refund to be processed. Money will be sent to your original method of payment. We will email you once your return has been processed.
Damaged goods
In the event a product arrived to you damaged, please contact our customer service team at aurapalonline@gmail.com. A full refund will be issued, including the cost of shipping.